Privacy Policy
Effective date: September 25, 2025
Southwest Texas Regional Advisory Council (“STRAC”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with our websites, mobile services, and messaging programs (including SMS/MMS messaging, the “Services”).
Information We Collect
- Identifiers and contact information (e.g., name, email address, mobile phone number).
- Professional or organizational details (e.g., agency or facility affiliation, role).
- Internet or device information (e.g., IP address, browser, device type).
- Usage and interaction data (e.g., pages visited, features used, message delivery and engagement metadata).
- Any information you choose to provide when you contact us or complete a form.
How We Use Information
We use personal information to:
- Provide, maintain, and improve the Services.
- Communicate with you, including by sending SMS/MMS text messages you have consented to receive.
- Send administrative information (e.g., confirmations, technical notices, policy updates).
- Support emergency preparedness, public health and safety programs, operational alerts, training, and related initiatives.
- Comply with legal obligations and protect the rights, safety, and property of STRAC, our users, and the public.
SMS/MMS Text Messaging Disclosures (10DLC)
Program description: STRAC may send operational alerts, emergency readiness notices, training information, and organizational updates via SMS/MMS.
Opt-in consent: You will only receive text messages if you have provided your mobile number and opted in to receive messages from STRAC, such as by completing a form, checking a consent box, or texting a keyword to a published number/short code.
Opt-out: You can opt out at any time by replying STOP. After you send STOP, we will send a confirmation message and cease sending further texts to that number.
Help: For assistance, reply HELP or contact us using the methods below.
Message frequency: Varies by program; you may receive recurring messages.
Message & data rates: May apply. Check your mobile plan for details.
Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
How We Share Information
- No sale of mobile numbers or personal information: We do not sell or rent personal information, including mobile numbers, or share them for third-party marketing purposes.
- Service providers: We may share information with vendors who process data on our behalf (e.g., messaging platforms, hosting, analytics) under contracts that require them to use it only to provide services to STRAC and to protect it appropriately.
- Legal and safety: We may disclose information to comply with law, regulation, legal process, or governmental requests; to enforce our terms and policies; or to protect STRAC, our users, or the public.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, to comply with our legal and reporting obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on operational, legal, or regulatory requirements applicable to public safety and healthcare coordination.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Choices and Rights
- Messaging: Reply
STOPto unsubscribe; replyHELPfor help. - Cookies/Tracking: You can control certain cookies through your browser settings.
- Access/Update: You may request access to or correction of your information using the contact methods below.
Children's Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
International Users
If you access the Services from outside the United States, you understand that your information may be processed in the United States where laws may differ from those in your jurisdiction.
Links and Third-Party Services
Our Services may link to third-party websites or services. This Policy does not apply to the practices of those third parties.
Changes to This Policy
We may update this Policy from time to time. We will post the updated version with a new effective date. If changes are material, we may provide additional notice as required by law.
Contact Us
If you have questions about this Policy or our privacy practices, or need help with our messaging programs, contact STRAC at:
- Email: [email protected]
- Mailing address: 7500 US Hwy 90 W, San Antonio, TX 78227
- Phone: (210) 233-5850
Program Terms
Use of the Services is also subject to our Terms of Use. In the event of conflict between this Policy and the Terms as related to messaging program specifics (e.g., opt-out instructions), the messaging disclosures in this Policy will govern.